Thank you for shopping with Pure Jeevan.
We work hard to provide natural, eco-friendly, non-plastic products that are safe and high quality.
Since many of our items are made from natural materials like bamboo, coconut, wood, and handmade crafts, slight variations are normal. However, your satisfaction is important to us.
This policy explains when returns, replacements, and refunds are accepted.
✅ 1. Eligibility for Returns
We accept returns ONLY under the following conditions:
✔ You received a damaged product
Damage must be reported within 48 hours of delivery with photos/video.
✔ You received the wrong product
Wrong item delivered compared to the order.
✔ Manufacturing defects
If the product is defective or unusable.
🚫 2. Items Not Eligible for Return
We do NOT accept returns for:
Products damaged due to misuse or mishandling
Items used or washed after delivery
Natural variations in color, texture, or shape (bamboo, coconut, wood items)
Hygiene-related products (toothbrushes, straws, bottles used for drinking, kitchen utensils once used)
Clearance or sale items
Personalized or custom-made products
This is to maintain hygiene and safety.
🕒 3. Return Request Window
Return requests must be made within 3–7 days of delivery (choose your preferred duration).
Requests beyond this period will not be accepted.
📦 4. Return Process
Step 1 — Submit a Return Request
Email or WhatsApp us at:
📧 support@purejeevan.in
📞 +91-9540393835
Provide:
Order ID
Reason for return
Photos/videos showing issues
Step 2 — Approval Review
Our support team will verify the issue within 24–48 hours.
Step 3 — Pickup / Return Shipping
If approved:
We will arrange a pickup OR
Customer may need to self-ship the item (depending on pin code)
Step 4 — Inspection
Once we receive the product, our quality team will review it.
Step 5 — Refund/Replacement
After inspection, you will receive either:
Replacement product
Store credit
Refund to the original payment method
(whichever is applicable based on your policy)
💰 5. Refund Policy
Refund will be processed when:
Returned product is received and approved
Case is verified as a valid return
Refund timeline:
3–7 business days (UPI / Wallet / Card / Net Banking)
7–10 business days for some banks
Shipping charges (if any) are non-refundable, except when the mistake is ours.
🚚 6. Order Cancellation Before Shipping
You may cancel your order before it is shipped.
Once shipped → cancellation is not possible.
You may still request a return after delivery (if eligible).
📌 7. Exchanges (Replacement)
We provide replacements when:
Product arrived damaged
Wrong item delivered
Manufacturing defect exists
Replacement is subject to stock availability.
🔍 8. Natural Material Disclaimer
Many of our products are made from natural materials like:
Bamboo
Coconut shell
Wood
Metal/Glass
Handmade fiber products
Natural differences in color, texture, thickness, shape, and finishing are normal and do not qualify as defects.
📞 9. Contact Us
For any return, replacement, or refund request:
📧 Email: support@purejeevan.in
📞 Phone: +91-9540393835
📍 Address: Village Nayabans-Dhakrauli, post khanpur, Bulandshahr U.P- 203405 India